Registration Policies
Refund & Cancellation Policy
We ask that you notify us at least 14 days in advance of our classes, if you need to cancel your registration. You may cancel by phone or email and we will gladly offer you a refund, minus a $20 processing fee. If you cancel with less than 14 days’ notice, we will not be able to provide refunds, out of respect to our teachers and the other students enrolled in the class.
Sometimes the Friendly City Clay & Art Center has to cancel a class due to low enrollment or unforeseen circumstances, such as a natural disaster or health emergency. If this happens and we do not offer a reschedule date, you will be refunded 100% of your registration fee. If we are able to offer a reschedule date but you are unable to make the new date, we will gladly offer you a full refund.
Minimum Enrollment & Missed Classes
Classes may be cancelled if they don’t meet a minimum enrollment. Students will be notified before the start of class if this is the case, and will receive a full refund.
Refunds will be not be given for missed classes, however sometimes teachers may schedule a make up session if a number of students are going to miss a class. Be sure to ask your teacher ahead of time if you know you are going to miss class, to see if this is a possibility.
Missed classes cancelled by Friendly City Clay will be added at the end of the session usually during the same time, but some schedule adjustments may be necessary, based on teacher availability. If a student can’t make the make-up date, they’ll be offered a refund or credit to the studio.
Gift Cards
Gift cards are nonrefundable purchases.
Weather
We will follow the Harrisonburg City school closings for inclement weather. If the schools are closed, all of our classes we be closed as well. If there is only a delay, some or all of our classes will open on time or on a delayed schedule. Please call or check our website or social media for the most up-to-date information. If you are enrolled in a class, we’ll be sure to send you an email to let you know whether your class is still happening.
Can you accommodate students with special needs?
Let’s talk! We wish to provide a diverse and inclusive program but want to ensure we can successfully meet your or your child’s needs.